Terms and Conditions

These Terms and Conditions (“Terms”) are an agreement between you and WellbeSync (“WellbeSync”, “we”, “us”) covering your use of our website, web app, and related services (together, the “Service”).

By creating an account or using the Service, you accept these Terms. If you’re using the Service for a business, you confirm that you’re authorised to accept these Terms on that business’s behalf.

If you don’t agree with these Terms, please don’t use the Service.

WellbeSync is a management platform for gyms and fitness businesses. Depending on your plan, it includes member management, billing and payments, plans and scheduling, staff and attendance tracking, enquiries, reporting, and messaging tools.

We improve the Service over time. We may add, change, or remove features, and we’ll give reasonable notice of significant changes where we can.

We aim for high availability, but we don’t guarantee the Service will be uninterrupted or error-free.

• Provide accurate information when you sign up, and keep it up to date.
• Keep your password and login details confidential. You’re responsible for all activity under your account.
• Tell us straight away if you think someone has accessed your account without permission.
• You decide which team members to invite and what they can do. You’re responsible for their use of the Service.

You keep ownership of the data you add to the Service — member records, staff records, payments, and so on. You give us permission to store, process, and display that data so we can provide the Service to you.

You’re responsible for making sure your use of the Service, and any data you enter about other people, complies with the laws that apply to you.

You must obtain any consents you need from members and staff before entering their information — including for biometric attendance if you use it.

How we handle personal data is described in our Privacy Policy.

You agree not to:

• break any law or regulation, or help someone else do so;
• infringe our intellectual property or the rights of any other person;
• upload or send harmful, offensive, or illegal content, or content that harasses or harms others;
• try to gain unauthorised access to the Service, other accounts, or our systems;
• interfere with, overload, or attempt to disrupt the Service or its infrastructure;
• resell or provide the Service to a third party without our written agreement.

If you break these Terms, we may suspend or close your account, with notice where practical.

• Your plan and price are shown when you subscribe. Paid plans are billed in advance — monthly or annually, depending on what you choose.
• You’re responsible for any applicable taxes, such as GST, on top of the plan price.
• You can cancel from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Refunds are handled according to our refund policy and applicable law.
• We may change pricing with reasonable notice. Continuing to use the Service after a change takes effect means you accept the new price.
• Where a free trial is offered, it converts to a paid plan at the end of the trial unless you cancel first.

The Service — its software, design, text, graphics, and branding — belongs to WellbeSync or our licensors and is protected by intellectual property laws.

We give you a limited, non-exclusive, non-transferable right to use the Service while your account is active and in line with these Terms.

Don’t copy, modify, distribute, reverse-engineer, or create derivative works from the Service, except where the law expressly allows it.

If you send us feedback or suggestions, we may use them to improve the Service without any obligation to you.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the fullest extent the law allows.

We don’t warrant that the Service will meet all your requirements, or that it will be uninterrupted, secure, error-free, or free of harmful components.

You’re responsible for keeping your own backups of critical data where you need them.

To the fullest extent permitted by law, WellbeSync and its team won’t be liable for indirect, incidental, special, or consequential losses, or for lost profits, revenue, data, or goodwill.

Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim.

Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you. Where that’s the case, our liability is limited as far as the law allows.

You agree to cover WellbeSync’s reasonable costs, damages, and legal fees arising from claims related to your use of the Service, the data you enter, your breach of these Terms, or your violation of someone else’s rights.

We’ll tell you promptly about any such claim and let you take part in the defence.

You can stop using the Service and close your account at any time.

We may suspend or close your account if you break these Terms, if required by law, or to protect the Service or other customers. We’ll give notice where practical.

When your account ends, your right to use the Service stops. You can export your data before closing, and we handle any remaining data as set out in the Privacy Policy.

Sections that by their nature should continue — including ownership, disclaimers, liability limits, and indemnity — survive termination.

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Any dispute relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of India, unless mandatory local law says otherwise.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly.

We may update these Terms as the Service and the law evolve.

For material changes, we’ll post the new version here, update the “Effective” date, and give notice through the app or by email before they take effect.

Continuing to use the Service after changes take effect means you accept them. If you don’t agree, stop using the Service and close your account.