Member Management
Every member, one clean timeline
Profiles, attendance, membership status, and history in one place — no more cross-referencing spreadsheets to answer a simple question at the front desk.
- 1
Meera Iyer joined
Signed up on the Growth plan
- 2
18 check-ins this month
Consistent, 4x a week
- 3
Renews in 12 days
Auto-billing on file
From a bare setup to a running member management workflow, in three moves.
Capture
A new member's details, plan, and payment method are entered once — at signup, a walk-in, or self-serve on the branded app.
Track
Every check-in, class booking, and note lands on that same profile automatically, building a real history instead of scattered records.
| Date | Activity | Note |
|---|---|---|
| Mon | Check-in — 6:42 AM | — |
| Wed | Booked HIIT class | Waitlist cleared |
| Fri | Missed check-in | Flagged for follow-up |
Follow up
When attendance drops or a renewal is close, the member surfaces on a staff worklist instead of quietly slipping away.
At-risk members
12
no visit in 21 days
Renewals this week
9
A single source of truth per member
Contact details, plan history, check-ins, and notes live on one profile. Front-desk staff see the full picture in one tap instead of digging through old messages.
See member profilesActive members
482
+18 this month
Avg. tenure
14 mo
At-risk
12
no visit in 21 days
Check-ins and follow-ups without the guesswork
Attendance logs feed straight back into the same profile, so a trainer or manager can spot a member drifting away before they cancel.
Set up follow-ups- 1
Joined
Signed up on the Growth plan
- 2
12 check-ins
Consistent for 6 weeks
- 3
Missed 3 visits
Flagged for follow-up
Questions, answered
Yes. A profile stays intact even if a membership lapses, so a returning member's attendance and plan history are still there when they come back.
Yes, scoped to their role. Front desk sees check-ins and billing status; trainers see their own clients' session history — all from the same underlying profile.
Explore more of the platform
These pair naturally with what you just read.
Enquiries & Follow-ups
Capture walk-ins, calls, and website enquiries into one pipeline, schedule follow-ups, and convert them to members without a sticky note in sight.
Learn moreMember Engagements
Loyalty touches, milestone shout-outs, and engagement campaigns run alongside billing and scheduling — retention becomes a workflow, not an afterthought.
Learn moreReporting & Insights
Revenue, active members, attendance, and churn — visualized and exportable, so you're deciding from data instead of a gut feeling.
Learn more