Frequently Asked Questions

Yes! We offer free migration assistance for all new accounts. Our team will help you import members, memberships, and billing data from your previous provider.

We integrate with major payment processors (Stripe, GoCardless), access control systems (Kisi, Paxton), and marketing tools (Mailchimp, Zapier) to keep your gym running smoothly.

Yes. Higher-tier plans support multiple locations from a single dashboard. You can manage staff, members, and plans per location.

WellbeSync is fully responsive. Use it on any device—phone, tablet, or desktop. No separate app install required; your team can work from the front desk or on the floor.

Yes. Assign staff to gyms, track attendance, and manage slots and PT sessions. Trainers get a tailored view; owners and managers get full control.

Yes. Create multiple plans, set validity and pricing, and automate renewal reminders. Track consumed vs allotted sessions for PT plans.

No. WellbeSync is month-to-month. You can cancel at any time without penalty. We believe you should stay because you love the product, not because you're locked in.

An active member is anyone with a current, active membership or punch card. We don't charge for leads, cancelled members, or archived profiles.

Pricing is based on your plan tier, which defines limits for gyms, users, and members. Choose the plan that fits your scale; we offer free trial and flexible upgrades.

No hidden fees. Plan pricing is transparent. For custom or enterprise needs, we can discuss one-time onboarding or migration support.

Yes. Annual billing often comes with a discount (e.g. pay for 10 months, get 12). Contact us or check the pricing page for current offers.

Yes. You can upgrade or downgrade your plan. We'll prorate charges so you only pay for what you use.

All plans include email and chat support. Higher tiers get priority support and dedicated onboarding calls so you're up and running quickly.

Absolutely. We use encryption for data in transit and at rest, follow security best practices, and back up your data regularly. Your member data is safe with us.

We take compliance seriously. We follow GDPR principles for personal data and use compliant payment handling. Contact us for a detailed compliance overview.

Only you and users you invite. Access is role-based: owners and managers see everything; staff and trainers see only what they need. You control permissions.

After signup you'll get a guided setup: add your gym(s), invite staff, create plans, and optionally import members. Our team can help with migration and onboarding.

Yes. Use the “Request a demo” or “Book a call” form on our website. We’ll get back to you within 1–2 business days to schedule a walkthrough.