Privacy Policy

1. Introduction

WellbeSync ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gym management platform, website, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account and profile data: Name, email address, phone number, gym name, location, and other details you provide when signing up or updating your account.
• Member and operational data: Information you enter about your gym members, staff, plans, attendance, payments, and other business data processed through the Service.
• Usage and technical data: Log data, device information, IP address, browser type, pages visited, and how you interact with the Service, for security, analytics, and improving our product.
• Communications: Records of support requests, feedback, and other communications with us.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Process transactions and send related information;
• Send administrative messages, security alerts, and support responses;
• Analyse usage patterns to improve performance and user experience;
• Comply with legal obligations and protect our rights and the rights of our users;
• Communicate with you about product updates, offers, and relevant information (where you have agreed).

We do not sell your personal data to third parties for their marketing purposes.

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Trusted third parties who assist us in hosting, analytics, payment processing, and support, under strict confidentiality and data-processing agreements.
• Legal and safety: Law enforcement or other parties when required by law, or to protect the rights, property, or safety of WellbeSync, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Despite our efforts, no method of transmission or storage is 100% secure; we encourage you to use strong passwords and keep your account details confidential.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data subject to applicable law and our retention requirements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is consent-based. To exercise these rights, contact us using the support email or contact form on our website. You may also have the right to lodge a complaint with a supervisory authority.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place where required by applicable law.

9. Children

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us via the support email or contact form on our website.